Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about our company, products/services, policies, and more

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store.

2. Returns and Exchanges

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items); please get in touch if you have questions or concerns about your specific article. Unfortunately, we cannot accept returns on sale items or gift cards.

Please review our return, refund, and exchange policies below for purchases by visting our Policy page here: Return and Refund Policies

3. What type of payment do you accept?

We accept Visa, Mastercard as well as Paypal.

1. How long will it take to ship my order?

We are proud to offer fast processing times, typically taking only 1-2 business days for orders to be shipped.

Domestic orders typically ship within 1-7 business days. For international orders, transit will take 1-2 weeks.

For more information, please visit our Shipping Policy page

2. My tracking number is not working

It can take 1-2 days for tracking numbers to appear in the shipping carrier's system. In rare instances, shipping carriers may lose an order. If the tracking number is still not working after a few days, please contact the shipping carrier.

3. I am having a late order

We try to process orders as quickly as possible.

Domestic orders typically ship within 1-7 business days. For international orders, transit will take 1-2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

Account registration, sign in, password & linked accounts

Resetting Your Password

If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

Changing Your Login Email Address or Password

You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Order status & history

Tracking an Order

You can track the status of your order online at TheLittleBunny.com.au. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.

Order Statuses:

Order Submitted - "Placed" Once you have placed your order on TheLittleBunny and your credit card has been authorized, your order status will appear as "Placed."

Order Processing - "In Progress"

Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.

Order Delivery - "Shipped"

Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."

Order Delivery - "Partially Shipped"

If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."

Order Returned - "Returned"

It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Contact Us

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Working Hours

- Sydney time AEST -

MON-FRI: 9 am to 5 pm

SAT-SUN: 10 am to 5 pm

Email is the best way to contact us. We usually response within 1 business day.

📧 hello@thelittlebunny.com.au