General Questions
What is your return policy?
You can request a change-of-mind return within 30 days of receiving your order, and it's free for orders delivered within Australia. Email hello@thelittlebunny.com.au with your order number, the item and the reason, and we'll send you a prepaid return label (or book a courier collection for a Learning Tower). Personalised items aren't eligible for change-of-mind returns.
If something is faulty, damaged, incorrect or not as described, that's handled separately under the Australian Consumer Law. The full details are in our Return & Refund Policy.
How do I track my order?
Once your order is dispatched, we'll email you a tracking number. You can also sign in on our account page to see your order status.
Can I cancel or change my order?
Email hello@thelittlebunny.com.au as quickly as possible and we'll try to help. We can't promise a change or cancellation once packing or dispatch has begun.
Do you have a physical store?
Not at the moment. We're online only, and you can reach us any time at hello@thelittlebunny.com.au.
Returns and refunds
Change-of-mind returns
You have 30 days from receiving your order. The item must be unused and in resaleable condition. Email hello@thelittlebunny.com.au first for return instructions, and before you dismantle a Learning Tower.
Free returns
Free for orders delivered within Australia. We'll email you a prepaid return label, or book a courier collection for a Learning Tower. Any delivery charge you paid for the original order isn't refunded. No restocking fee.
Refunds
Approved refunds go back to your original payment method within 10 business days.
Faulty, damaged or incorrect items
Covered under the Australian Consumer Law, even after 30 days or if the item was on sale. Email us with your order number and photos.
Personalised items
Not eligible for change-of-mind returns. Faulty, damaged or incorrect personalised items are still covered under the Australian Consumer Law.
Read the full Return & Refund Policy.
Which payment methods do you accept?
We accept Visa, Mastercard, Afterpay and PayPal.
Is there a warranty?
Yes. We offer a two-year structural warranty from the date of purchase, covering defects in materials or manufacturing under normal use.
To claim, email hello@thelittlebunny.com.au with your order number, the issue and photos. Please don't dismantle or return a Learning Tower unless we ask.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is in addition to those rights.
Read the full Warranty Policy.
Do you offer free shipping?
Yes. Standard delivery is free on orders of $195 AUD or more.
How much does it cost to ship a Learning Tower?
Standard delivery is $15 AUD, or free on orders of $195 AUD or more. Express is $29.90 AUD. No extra charge for regional areas.
How long will my order take to arrive?
We usually dispatch in-stock orders within 1 to 2 business days. Standard delivery then takes 2 to 5 business days, and express 1 to 3.
Full details: Shipping & Fulfilment Policy.
My tracking number isn't working
Tracking can take a little time to update after your order is dispatched. If it still isn't working after that, email hello@thelittlebunny.com.au with your order number and we'll check it for you.
My order is taking longer than expected
If your order is taking longer than expected, email hello@thelittlebunny.com.au with your order number and we'll check it for you.
If it arrives damaged, incomplete or wrong, let us know with photos.
Signing in to your account
You don't need a password. Go to our account page, enter your email address and we'll email you a one-time code to sign in. Once you're signed in, you can see your orders and manage your details.
You don't need an account to place an order. If you'd like to change the email address on your account, email hello@thelittlebunny.com.au and we'll help.
Checking your order status
Sign in on our account page to see your recent orders and their status. When your order is dispatched, we'll email you a tracking number.
Cancelling or changing an order
Please email hello@thelittlebunny.com.au as quickly as possible. We'll try to help, but we can't promise a change or cancellation once packing or dispatch has begun.
If your order has already been dispatched, our Return & Refund Policy applies after delivery.
Contact Us
We'd love to hear from you, whether it's about an order, a product or an idea you'd like to share. Email hello@thelittlebunny.com.au and our team will get back to you.
Working Hours
Monday to Friday: 9 am to 5 pm, Sydney time
Email is the best way to reach us. We usually respond within one business day.