Refund policy

Last updated: 11/09/2026

We want you to feel comfortable shopping with The Little Bunny Australia. This policy explains change-of-mind returns separately from your rights when a product is faulty, damaged, incorrect or not as described.

At a glance

• You may request a change-of-mind return within 30 days of receiving your order.
• For change-of-mind returns, you pay the return freight. Any delivery charge you actually paid for the original order is not refundable.
• If your order received free standard delivery, we will not deduct or recover that original delivery cost from your refund.
• Faulty, damaged, incorrect or misdescribed goods are handled separately under the Australian Consumer Law.

Change-of-mind returns

Please email hello@thelittlebunny.com.au within 30 days of receiving your order and include your order number, the item you would like to return and the reason for the request.

To be eligible for a change-of-mind return, the item must be unused and in a condition that can reasonably be resold. Please keep and return the original packaging where reasonably possible. For a Learning Tower or another bulky item, please contact us before dismantling or returning it so we can provide practical instructions.

Please contact us for return instructions before sending anything back.

Change-of-mind return costs

You are responsible for the cost of returning a change-of-mind item. If we offer to arrange a courier for you, we will tell you the cost and ask you to agree before booking it.

Any standard or express delivery charge you actually paid for the original order is not refundable for a change-of-mind return. If your original order qualified for free standard delivery, we will not subtract an uncharged delivery cost from your refund.

We do not apply an automatic restocking fee or payment-processing fee to change-of-mind returns.

Refunds for change-of-mind returns

Once we receive and inspect the returned item, we will let you know whether the return has been accepted. If approved, we will process the refund to the original payment method where possible within 10 business days. Your bank or payment provider may take additional time to show the funds in your account.

The refund covers the accepted returned item and excludes any original delivery charge that you actually paid.

Faulty, damaged, incorrect or misdescribed goods

Your rights under the Australian Consumer Law are separate from our change-of-mind offer. They are not limited by the 30-day period, the item's packaging, whether the item has been assembled, or whether it was discounted.

Please contact hello@thelittlebunny.com.au as soon as you can with your order number, a description of the issue and, where practical, photos or video. This information helps us assess the issue, but it does not remove your rights if it is unavailable.

For a major failure, you are entitled to choose a refund or replacement. For a minor problem, we may provide a free repair within a reasonable time. If the problem cannot be repaired or is not repaired within a reasonable time, you may be entitled to a replacement or refund and other remedies available under the Australian Consumer Law.

If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs. For a large, heavy or installed product, please contact us before moving, dismantling or posting it; we will arrange collection or another reasonable return method at our cost where required.

Cancelling or changing an order

If you need to cancel or change an order, contact us as quickly as possible. We will try to help, but we cannot promise a change or cancellation once packing or dispatch has begun. If the order has already been dispatched, this Return & Refund Policy applies after delivery.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

Email hello@thelittlebunny.com.au before returning any item so we can confirm the right return or collection path.

THE LITTLE BUNNY AUSTRALIA PTY LTD
ABN 72 700 776 076
Email: hello@thelittlebunny.com.au

Related information: Warranty Policy and Shipping & Fulfilment Policy.