Last updated: 11/09/2026
The Little Bunny Australia's two-year structural warranty is in addition to the rights you already have under the Australian Consumer Law. If something is not right, contact our customer service team and we will help you find the appropriate path.
What the two-year warranty covers
For two years from the original date of purchase, we warrant the product against structural defects caused by a fault in materials or manufacturing.
This warranty covers the structural performance of the product under normal use when it has been assembled, used and cared for in line with the instructions supplied with it.
What the warranty does not cover
The two-year structural warranty does not cover:
- normal wear and tear or cosmetic changes that do not affect structural function;
- accidental damage, misuse, abuse or use outside the product instructions;
- damage caused by incorrect assembly, maintenance or storage; or
- damage caused by an unauthorised alteration or repair.
These exclusions apply only to the warranty. They do not exclude or limit any right or remedy you may have under the Australian Consumer Law.
If an issue may affect safe use, stop using the product and contact us for guidance.
How to make a claim
Email hello@thelittlebunny.com.au and include, where available:
- your order number or other proof of purchase;
- the purchase date;
- a clear description of the issue; and
- photos or video that show the affected area.
We will assess the information and let you know the next step. Please do not dismantle or return a Learning Tower or another bulky product unless we ask you to.
What we will do
If a claim is covered by this warranty, we will repair or replace the affected product or component. If repair or replacement is not reasonably available, we will provide a refund.
The remedy available under the Australian Consumer Law may be different. In particular, a major failure gives you the right to choose a refund or replacement, and consumer guarantees may continue to apply after this two-year warranty ends.
Claim and return costs
Contact us before paying to return a product or incurring another claim-related expense. If your claim is covered, we will pay reasonable claim-related expenses, including the reasonable cost of return or collection. If we ask you to pay a reasonable expense upfront, keep the receipt and we will reimburse that cost after confirming the claim is covered.
To request reimbursement, email hello@thelittlebunny.com.au with your order details and receipts or other reasonable evidence of the expense.
For a large, heavy or installed product, we will arrange collection or another reasonable assessment method where required. Please wait for our return instructions before sending anything back.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty does not reduce any stronger written promise that applied when you purchased your product.
Warranty provider and contact details
This warranty is provided by:
THE LITTLE BUNNY AUSTRALIA PTY LTD
ABN 72 700 776 076
Email: hello@thelittlebunny.com.au
Related information: Return & Refund Policy and Learning Tower Care & Safety.