Warranty

The Little Bunny Warranty: Our Promise to You

At The Little Bunny, we believe that every product we create should bring joy and lasting value to your home. We’re a family business, and just like family, we stand by our word. If something isn’t quite right with your purchase, we’re here to help—no fuss, no bunny trails.

1. Our Warranty Coverage

  • Quality Guaranteed:
    We promise that our products are free from defects in both materials and workmanship for 12 months from the date of purchase. Whether it’s a charming piece of furniture or a clever learning tower, we’re confident that our products are built to last under normal use.

  • What’s Covered:
    This warranty covers manufacturing defects and any issues that arise during normal day-to-day use. If your item stops performing as expected (and it’s not because it got caught up in a wild bunny adventure), we’re on it!

2. Warranty Exclusions

  • Not-So-Warranty Moments:
    While we’d love to cover every mishap, this warranty does not extend to:

    • Damage from accidents, misuse, or abuse.
    • Normal wear and tear or cosmetic imperfections that don’t affect functionality.
    • Damage caused by improper installation, maintenance, or modifications.
    • Issues resulting from exposure to extreme conditions (e.g., leaving your item outdoors during a heatwave or a sudden bunny stampede).

  • A Little Extra Care:
    Our products are built to bring lasting joy, but they do require proper care. Treat them right, and they’ll serve you faithfully for years to come!

3. How to Make a Warranty Claim

  • Step 1: Reach Out to Us
    If you believe your product has a defect covered by this warranty, please contact our friendly support team at:
    Email: hello@thelittlebunny.com.au

  • Step 2: Provide the Details
    To help us help you, kindly include:

    • Your order number and purchase date.
    • A detailed description of the issue.
    • Photos or videos of the defect (a picture is worth a thousand words—and a few chuckles too).

  • Step 3: We Investigate & Resolve
    Once we receive your claim, we’ll review the details and work closely with you to resolve the issue—whether that means repairing, replacing, or refunding your purchase. Our goal is to get you smiling again as quickly as possible!

4. Important Terms & Conditions

  • Sole Remedy:
    This warranty is your exclusive remedy for any defects covered herein. It is non-transferable and does not affect your statutory rights under applicable consumer law. In other words, we’re here for you—but only for the product you bought from us!

  • Limitations:
    Please note that this warranty does not cover any incidental or consequential damages. We can’t promise to fix that unfortunate incident when your coffee table doubles as a trampoline—though we do sympathize.

  • Your Responsibility:
    To ensure the warranty remains valid, please follow any care or installation instructions provided with your product. Remember, even the sturdiest items need a little TLC.

5. Our Commitment to Quality & Customer Satisfaction

At The Little Bunny, we’re more than just a business—we’re part of your family. We take pride in the quality of our products and the care we offer after your purchase. If there’s ever an issue, rest assured we’ll do everything we can to make it right, with a touch of bunny magic and plenty of good humor.

Thank you for choosing The Little Bunny. We’re honored to be a part of your family’s story and promise to stand by our products every step of the way. If you have any questions about our warranty or need assistance with a claim, please don’t hesitate to reach out—we’re always here to lend a helping paw!

This warranty is subject to updates. Please check back regularly for the latest information.